Refund & Cancellation Policy

The Free plan is not a paid subscription — no card or payment method is charged, so there is nothing to refund or cancel. You can stop using it, or delete your account, at any time from the dashboard.

• You may cancel a monthly subscription at any time from the billing section of your dashboard, or by writing to us.
• Cancellation stops future billing. It takes effect at the end of the current paid month — your plan and its entitlements remain active until then.
• We do not provide a pro-rated or partial refund for the unused portion of a month already paid for.

• If you cancel an annual plan within 14 days of any annual charge (the initial purchase or a renewal), we will refund the unused portion of that charge on a pro-rated basis, calculated from the cancellation date to the end of the paid annual period.
• If you cancel more than 14 days after the most recent annual charge, no refund is issued for that charge; your plan remains active until the end of the already-paid annual period, after which it will not renew.

Transactional email sending volume, mailbox storage, and AI credits consumed during a billing period are not refundable, whether or not the subscription is later cancelled or refunded under the sections above. A refund of a subscription charge does not retroactively restore or refund usage-based add-on charges (e.g. per-1,000-email overage, additional mailbox, or additional team-member charges) already billed for that period.

Cancel from the billing section of your MailKaka dashboard, or email support@mailkaka.in with your organization name and the plan you want to cancel. Eligible refunds are issued to the original Razorpay payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

If an account is suspended for violating our Terms of Service (for example, sustained bounce/complaint rates or abusive sending), that suspension is not treated as a cancellation initiated for refund purposes, and charges already billed for the current period are not refunded solely because of the suspension.